RETURNS & EXCHANGES
Once you make the purchase, you have 7 business days from when your package arrived at its destination, regardless of whether you have received it or not, to be able to change the product. The product must be new, unused and in perfect condition and with its exact packaging as it was sent, in addition to attaching its receipt. And once the product has been received at the origin, there will be a maximum period of 10 business days to send the changed product back.
You can change without cost for the same model, or for one of equal or greater value, paying the difference. If you prefer a product of lower value, the difference in money will NOT be refunded, so you must add another product to equal or exceed the balance. The changes apply to all the stock available on the website, LESS the jewelry and/or NEW products. The NEW category is available on the website, and has a duration of 1 month from the published date.
The cost of shipping in case of change must be paid by the customer, or you can do it directly in our workshop. We do not offer reimbursement for shipping costs.
Rings are NOT exchangeable under any circumstances.For reasons of health and hygiene, no type of exchange or refund will be made, whatever the reason. (The change will only be made if the rings arrived failed)
On the value of the purchased product, the real price paid is considered.
Discounted products, offers, during Cyber Days, Black Fridays and/or gifts made by Delacons do not have a money-back option. Any change that you want to make on products in offers, will always apply the real value of the product, not the offer value.
IMPORTANT:Jewelry purchased with a discount code and/or in "offers", the price paid is respected. In case of making the change for another model, the discount code used in the original purchase will not apply to the new purchase.
To make the change, you must contact us at the after-sales phone number that is in the ig profile.
The jewelry purchased during the "Cyber"; "Hot Sale" or specific discount actions on the internet, will be taken at the price paid.
In the case of purchases from abroad:
We accept international exchange within 30 days of shipment from our workshop in Santiago. But as a customer you will have to take care of the shipping costs and extra taxes that could occur when wanting to make such a change. You have to keep in mind that, to be eligible to exchange items, they must be in the condition in which they were purchased, with all their parts and documentation. For this we recommend that you write to us firstname.lastname@example.org or write to our chat first. We do not accept changes in the case of earrings due to hygiene issues. We do not refund money abroad.
REFUND OF MONEY
The refund is made only for domestic purchases. In the event of product failure or non-compliance with the delivery deadline, money can be returned. It must be notified within 7 working days after receiving the shipment. To make the money refund, you must contact us via email or WhatsApp, present the ticket or exchange ticket, and send or deliver the product in its original packaging, unused and in perfect condition, and once received and checked that everything is ok, the money will be returned within a maximum period of 10 business days.
In the case of purchases made abroad, we do not refund money.
(Personalized jewelry does not have exchange for product or money back)
In the event that the product is not in perfect condition, has damage or it is noticed that it has been used, the money will not be refunded, and the product will be returned to the customer in the same way it was sent for the first time.
All product changes are subject to stock.
Changes or refunds do not apply to jewelry made to order or personalized, such as rings made to order, hand-woven bracelets, engraved medals and engraved slaves. The change of these products requires doing it again from the beginning losing all the time and material previously used without the possibility of resale. There is also no exchange or return in the case of products that have been sold at a discount due to some damage and/or flaw that are purchased in that condition, the product will not be exchanged, nor will the money be returned.
The customer is the one in charge of sending the product to our workshop for evaluation and subsequent refund of the money, which will be made within a maximum period of 10 business days.
We do not adhere to the right of withdrawal. These policies are endorsed by Law No. 19,496